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Client’s queries/complaints may arise due to a lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include a lack of explanation, clarifications, or understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards clients.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing. An email may be sent to the Research Analyst at info@zanilshah.com. Alternatively, the Investor may call on 8080280312
- A letter may also be written with their query/complaint and posted at the below-mentioned address: C-401, Old Ashok Nagar, Vazira Naka, L.T.Road, Borivali West, Mumbai-400091
- Clients can write to the Research Analyst at info@zanilshah.com. One can expect a reply within 10 business days of approaching the investment advisor.
- In case you are not satisfied with my response, you can lodge your grievance with SEBI at (scores.sebi.gov.in) or you may also write to any of the offices of SEBI. SCORES may be accessed through SCORES mobile application as well, same can be downloaded from the below link: SEBI SCORES
- ODR Portal could be accessed, If unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/
